There is an invisible enemy in your company. Its impact is massive at every level of the enterprise. The only way to destroy it is by focusing on what it causes . . . inefficiency.
The enemy is information deficits - information that is incomplete, imprecise, misleading, late, wrong or missing.
Missing answers are rampant in the workplace and those needed are the ones required for us to do our work. The impact on the business is enormous. When people search for their missing information people become busy but not effective. The symptoms are people searching, guessing, counting etc... This includes, asking questions, answering questions, interrupting to ask/being interrupted to answer and waiting for answers that might never come.
Information deficits don’t just cause inefficiency, they become contagious. When missing information, people interrupt others to find answers. People often interrupt co-workers for answers. The disease spreads as interruptions continue. The cost caused by the invisible enemy swells. Missing answers rule the non-visual workplace.
It takes 8 to 10 minutes to recover from an interruption, no matter how long or how short. To recover doesn’t mean getting back to the task-at-hand - but instead to the level of focused attention before the interruption. Some people are interrupted continuously.
What if the invisible enemy, were removed from the workplace? The efficiency of the organisation dramatically improves when the missing answers are available to all.