Visual Management

The Invisible Enemy

Every once in a while we come across something that completely understands access2growth's way of thinking. Gwendolyn Galsworth's article on Visual Management is a perfect example.

Joe Booth summarises Gwendolyn's article below;

The Invisible Enemy - a summary

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There is an invisible enemy in your company. Its impact is massive at every level of the enterprise. The only way to destroy it is by focusing on what it causes . . . inefficiency.

The enemy is information deficits - information that is incomplete, imprecise, misleading, late, wrong or missing.

Missing answers are rampant in the workplace and those needed are the ones required for us to do our work. The impact on the business is enormous. When people search for their missing information people become busy but not effective. The symptoms are people searching, guessing, counting etc... This includes, asking questions, answering questions, interrupting to ask/being interrupted to answer and waiting for answers that might never come.

Information deficits don’t just cause inefficiency, they become contagious. When missing information, people interrupt others to find answers. People often interrupt co-workers for answers. The disease spreads as interruptions continue. The cost caused by the invisible enemy swells. Missing answers rule the non-visual workplace.

It takes 8 to 10 minutes to recover from an interruption, no matter how long or how short. To recover doesn’t mean getting back to the task-at-hand - but instead to the level of focused attention before the interruption. Some people are interrupted continuously.

What if the invisible enemy, were removed from the workplace? The efficiency of the organisation dramatically improves when the missing answers are available to all.

We at access2growth have developed a new way of working to remove the invisible enemy. It’s called VISUAL MANAGEMENT.

The information to do work must be visible to everyone. Within each department, daily targets are set and shared with the team. Every day each team has a brief huddle, assesses progress, shares problems and fixes them quickly. Over time processes improve and information deficits disappear. In six months a revolution in the workplace occurs and efficiency rockets.

Let the workplace speak!


The Invisible Enemy: Ruler of the Non-Visual Workplace by Gwendolyn Galsworth.
Summarised by Joe Booth (July 2017)